FAQ

For the moment we operate solely as an e-Commerce company online. Simply place an order and we will deliver your orders directly to your home.

1. ELG Lighting is guaranteed safe and secured. We even have been verified by Norton security deal, so we are 100% safe. As for the record, we have served millions of customers worldwide.
2. After placing your order, you can always check the order status in our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around all the world such as UPS, FedEx, USPS etc.
3. With the tracking number, you can check where your orders are.
4. If you have any other concerns, you can reach us easily through contact us. Nothing to lose, we will even refund you if you are not satisfied!

You can choose NEW to find the latest products. For other kinds of items, you can just sift the elements you prefer and the site will present you many choices.

Sorry for the inconvenience caused. If the item is “out of stock”, we suggest you to check the site within two weeks in case it restocks. Nevertheless, if it is not restocked in a few weeks, it will be removed from our web.

Absolutely, no limit. You can order as much as you like - any number of items at any price at any time.

Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please contact our Customer Care Team with elglighting.help@gmail.com. Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.

Yes, you can. If you haven't received the shipping notification, you can contact our customer service by Email. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Hi, if you are new to our site, you can also leave your email in the pop-up window so you can get a newbie discount coupon on your first order, and subsequent offers will be sent to your email address, and you can get a discount on your order by entering the coupon code at checkout.

Firstly, please be sure that your coupon code has already been added successfully. Also please be sure that the coupon code has not expired.

We accept all major credit cards, PayPal, and other common payment methods.

Yes, our site uses SSL encryption and is verified by Norton to ensure your payment is secure.

There could be multiple reasons:
1. Insufficient funds or incorrect card details.
2. Your bank might have blocked the transaction.
3. Payment gateway issues.
4. Try clearing your cache and cookies, or switching to a different browser.
5. If you still have problems, please contact your card issuing bank for details or call us.

For delivery times, fast delivery products will arrive within 7-15 business days (depending on your shipping destination). , while non-fast delivery products may take longer; please refer to our Shipping Policy page for more details.

Shipping costs are calculated based on weight, size, and destination. You will see the shipping cost during checkout before payment.

Yes! Once your order is shipped, you will receive a tracking number via email. You can use it on the carrier’s website to track your package.

Yes, we ship worldwide with certain exceptions. Please check our Shipping Policy page for details.

If your order arrives damaged, please contact us within 48 hours with photos of the damage. We will assist you in resolving the issue promptly.