Process & Shipping Time

Depending on product availability, items will be shipped from our US or overseas warehouse.

For Fast Delivery Items

  • Free shipping: Expect to receive within 1-2 weeks.
  • Expedited shipping: Expect to receive in 1 weeks. 
Fast Delivery

For Non-Fast Delivery Items

  • ree shipping: Expect to receive in 6-8 weeks.(The product will be shipped from our oversea warehouse. It could take 5-6 weeks for the product to arrive in US before the tracking number will be updated.)
  • Expedited shipping: Expect to receive in 3-4 weeks.
Non-Fast Delivery

Note: Inventory for FAST-DELIVERY items may change while other customers are shopping. To ensure your order is processed as FAST DELIVERY, please add "FAST-DELIVERY only" in the customer note or email us within 24 hours of placing the order.

 

Here are insights from the past six months on delivery times for customers using free shipping:

Delivery Insights
 We’re working closely with our shipping agent daily to speed up the process. Thank you for your understanding and patience! Stay safe and healthy!

Jump to FAQ

1. Free Shipping

Yes! Free shipping in the US mainland. Expedited and international shipping vary by location.

If a customer refuses delivery or fails to assist with retrieval, high return shipping fees (up to hundreds of dollars) may apply.

2. How will my order be shipped?

We typically use UPS, FedEx, EMS, or USPS.

3. Where will my order be shipped from?

From either our US or overseas warehouse depending on availability.

4. What if there is shipping damage?

Report any damage within 48 hours. Claims must be submitted within 1 week of delivery.

5. When will my order arrive?

Fast delivery: 1–2 weeks. Non-fast delivery: 6–8 weeks including processing time.

6. Where do you deliver?

We ship to the US, Canada, UK, Europe, China, Japan, Korea, Singapore, Australia, and more.

7. International shipping?

Calculated at checkout. For help:elglighting.help@gmail.com

8. Working with Customs

If Customs requests documentation or payment, only the receiver can act. Refusing = no refund.

9. How can I track my package?

You’ll receive a tracking number once shipped. Track it via the shipping provider’s site.

10. What if I can’t find my package?

  • Wait 1–2 days – it may still be in transit
  • Check with neighbors
  • Contact us + shipping company to open an investigation

Claims must be initiated within 30 days.

11. Didn’t find what you’re looking for?

 

Contact ELG Lighting